Louis, Chevalier de Jaucourt describes hospitality as the virtue of a great soul that cares for the entire universe through human connections in the encyclopedia “Hospitality“.
Hospitality plays a fundamental role in increasing or reducing the sales volume of an organization, thus every business should master it.
We live in a world where services are continuously provided, where one individual provides services, which we can call a “vendor“, and the other is the receiver or the “customer“.
The hospitality practiced at home must be applied with equal importance to business. The services a business sector offers are more or less the same, but the way a customer is welcomed and approached may be different.
This makes hospitality so important. It is very important to take into account that the needs of customers are constantly changing and, keeping pace with their needs, an hospitality industry always changes depending on the needs of its customers.